How we will handle your request
We will acknowledge your request as soon as possible and will provide you with our response to your enquiry in accordance with the time limits set out under the Freedom of Information Act. In most cases you can expect your reply within 20 working days of receipt. It may not always be possible to respond fully within this timescale, but we will notify you if any further time is needed and tell you the reason why.
If you are dissatisfied with the outcome of your request or the way we have handled it, you can request an internal review. You can do this by writing to us within 40 working days from the date of our response.
If you remain dissatisfied you can contact the Information Commissioner Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.