Student Connect Team

To generate your own letters, simply log in to your eVision portal and then select the ‘My Student Self Service’ tab along the top of the page. You can generate the following letters: Council Tax Exemption, Reference, To Whom It May Concern (enrolment confirmation), Bank Letter and Graduation Letter.

Most information can be found via the eVision portal. You can use eVision to view results, apply for EC, update your personal details, view course information, generate letters and so much more. If you are having problems logging into the portal, please contact Digital Services.

You can update your personal details via eVision. Simply log into the eVision portal and navigate to the ‘Student Self-Service’ tab. You will be notified via email if your request has been successful.

You can request to change your modules or course of study via the eVision portal. Navigate to ‘My Applications and Course’, and select ‘Change Course’ or ‘Change Modules’.

If you require further assistance, please contact asksaas@staffs.ac.uk. If you need additional support you may wish to talk to your course director or personal tutor.

Student cards are valid until the end of the month printed on the card. We can replace stolen cards free of charge upon presentation of your Crime Reference Number. Please contact Student Connect to replace a stolen card. Lost or Damaged cards can be replaced for a fee of £7. To purchase a replacement card please visit the replacement card payment portal.

The easiest way to access your timetable is with Beacon. It is available from  Google Play, the App Store, and via the standalone Beacon website.

The most up to date information of when your timetable is available and troubleshooting help can be found on the timetables page and on Beacon FAQs.

• Self-service and automated facilities available on Beacon
• Webpage live chat: see widget on www.staffs.ac.uk/studentconnect
• Email: studentconnect@staffs.ac.uk
• Tel: 01782 294751

Borrowing university laptops couldn’t be easier! Find out more about how to use the LapSafe service.

If you feel you need wellbeing support, please fill in the online form here or alternatively you can contact the Wellbeing team by emailing or calling 01782 294976. Please note, this is not an emergency service. For emergencies, information can be found on Emergency and 24 hour support. For other types of support, please see our Student Support page.

You can order a copy of your certificate or transcript through the website. Once you have completed the relevant order form, and payment has been received, the Awards Team will usually fulfil your request within 10 working days.

Students who completed their course from 2016 onwards are eligible a free electronic Higher Education Achievement Report (HEAR). If you would like to register for a GradIntel account, please contact hear@staffs.ac.uk .

You can make an Exceptional Circumstances claim via the eVision portal by navigating to “My student information and support”. For further advise about making a claim, please see the Exceptional Circumstances Procedure.

• You can request to take a break or withdraw from your studies via the eVision portal. Navigate to ‘My Applications and Course’, and select ‘Taking a break in studies, withdraw from my course’. If you require further assistance, please contact asksaas@staffs.ac.uk. If you need additional support regarding withdrawing or taking a break, please book an appointment to speak to a Money & Guidance Adviser.

 Christmas Closure Period:

• Friday 20th December 2024 from 1pm to Wednesday 1st January 2025.
• The Student Connect team will be available again from Thursday 2nd January 2025.

Term-Time Hours:

• Monday – Thursday 8.45am-5pm
• Friday 8.45am – 4:30pm 

• You can find more information on library service and building opening hours at https://libguides.staffs.ac.uk/opening.