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WiFi and eduroam

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If you are a Staffordshire University student, we suggest you connect to the Eduroam network. The benefit of Eduroam is that if you visit another educational establishment that uses Eduroam, you will connect automatically without having to log into their wi-fi. For more information about Eduroam please visit http://www.eduroam.org

The easiest way to configure Eduroam on your device is to use the 'GetEduroam' app which will guide you through the setup on your device

wifi

The easiest way to configure Eduroam on your device is to use the 'GetEduroam' app which will guide you seamlessly through the setup on your device.

The installers can be found via the following links:

Windows 10 (or later)

Android 11 (or later)

Apple iOS 11.0 (or later)

Apple OS X/ Mac OS

If you have an older version of Windows, an iPhone on iOS prior to 11.0 or have a Linux device, you should use the CAT Website to set up your device.

Finally if you have an older Android device, you should use the Classic CAT App for Android

(Install the App & then follow the link/browse to the CAT website, do not use the in-App IdP locator).

Once the app is installed just follow the prompts and select ‘Student’ profile if prompted.

You then need to login using your Staffordshire University email address (which is in the format username@student.staffs.ac.uk). Once completed, Eduroam will be setup and ready to use.

To connect to eduroam manually, please follow the instructions for your phone's operating system:

Windows

It is best to join Eduroam while still on the Staffordshire University campus to check you can join successfully. It will then continue to work when you visit other institutions.

  1. Click on the Wi-Fi icon in the system tray (this will appear to the bottom right of your screen).
    wifi-win10
  2. From the available network list, select ‘eduroam’ by clicking on it. Ensure that the ‘Connect Automatically’ box is ticked and click on Connect.
    networks-win10
    It is important to note that by selecting ‘Connect Automatically’ you will not need to login at the beginning of each session. Once you have logged in for the first time, subsequent connections to Eduroam will happen automatically.
  3. Enter your Username and Password and click OK.
    password-win10
    Staff usernames need to be in the format of: username@staff.staffs.ac.uk (e.g. aa1@staff.staffs.ac.uk
    - not your email address)
    Student usernames need to be in the format of: username@student.staffs.ac.uk e.g. a123456b@student.staffs.ac.uk
  4. Finally accept the identity verification message by clicking Connect.
    verification-wn10

You will now be connected to the Eduroam wireless network and will seamlessly connect when visiting other educational institutions using Eduroam.

If you change your password at any time, you will need to re-enter your details as per step three.

Once you have logged on you will have access to:

  • Internet
  • Email via the web mail service
  • Your Office 365 account (upon login)
  • Printing via online printing

Troubleshooting

Ensure that WiFi is turned on and your mobile device is not set to Flight Mode. If you have forgotten your University password or it is not recognised, you can complete a self-service password reset.

Still having problems connecting your device?

If you are still having difficulties in connecting your device please contact Digital Services.

If you are experiencing issues when connecting at partner institutions, please contact the partner institutions IT support in the first instance.

iOS

It is best to join Eduroam while still on the Staffordshire University campus to check you can join successfully. It will then continue to work when you visit other institutions.

  1. Select settings
    settings-ios
  2. Select Wi-Fi and choose Eduroam
    wifi-ios
  3. Enter your username and password
    password-ios
  4. Finally press Join and trust the certificate when prompted.

You will now be connected to the Eduroam wireless network and will seamlessly connect when visiting other educational institutions using Eduroam.

If you change your password at any time, you will need to re-enter your details as per step 3.

Once you have logged on you will have access to:

  • Internet
  • Email via the web mail service
  • Your Office 365 account (upon login and installing apps)
  • Printing via online printing or mobile printing

Troubleshooting

Ensure that WiFi is turned on and your mobile device is not set to Flight Mode. If you have forgotten your University password or it is not recognised, you can complete a self-service password reset.

Still having problems connecting your device?

If you are still having difficulties in connecting your device please contact Digital Services.

If you are experiencing issues when connecting at partner institutions, please contact the partner institutions IT support in the first instance.

Android

It is best to join Eduroam while still on the Staffordshire University campus to check you can join successfully. It will then continue to work when you visit other institutions.

  1. Select Settings > WiFi. From the available network list, select ‘Eduroam’ by clicking on it.
    wifi-android
  2. On the following screen, enter the following:
  • EAP method - Please set to PEAP
  • Identity: Please enter your username
  • Password - Enter your IT password (the one used for Beacon and Blackboard)
  • CA Certificate: Use System Certificate
  • Online Certification Status: Request Status
  • Domain: staffs.ac.uk
  • Finally ensure Auto Connect is on and select 'Connect'

You will now be connected to the Eduroam wireless network and will seamlessly connect when visiting other educational institutions using Eduroam.

Remember student usernames are in the format username@student.staffs.ac.uk. If you have forgotten your password you can reset it as detailed in the troubleshooting section.

If you change your password at any time, you will need to re-enter your details as per step two.

Once you have logged on you will have access to:

  • Internet
  • Email via the web mail service
  • Your Office 365 account (upon login)
  • Printing via online printing

Troubleshooting

Ensure that WiFi is turned on and your mobile device is not set to Flight Mode. If you have forgotten your University password or it is not recognised, you can complete a self-service password reset.

Still having problems connecting your device?

If you are still having difficulties in connecting your device please contact Digital Services.


Public WiFi

If you are on campus and have no particular affiliation with the University you are still welcome to use the internet, via our free to use guest WiFi network.

To access this service, search for WiFi networks and connect to the one called WiFi Guest. Once connected, open a web browser and click Go in the web portal.

If you have ever used guest WiFi in a hotel or restaurant, it should be a familiar process. You will be asked to register with an email address. You only have to do this once, and WiFi Guest will then remember your details and connect automatically.

Download guest WiFi guide (PDF, file size: 521KB)